Technical Engineer

Job description

1. Implementation of Projects
2. Site Survey and POC
3. Preventive Maintenance
4. Customer Support and AMC
5. Credential Management
6. Documentation

Duties and Responsibility:

Responsibility 1: Implementation of Avaya Projects

1. Implementing Avaya Projects
2. Configuring Avaya Servers upon agreed SOW
3. Project Documentation
4. UAT and cut-over for the projects

Responsibility 2: Support

1. Customer Support onsite/remote
2. Manages the configuration and administration of Customer’s servers
3. Perform MACS (Moves, Adds, and Changes), as requested by client on site/remote.
4. Maintaining Support tickets
5. Having effective communications internally and externally with respect to projects

Responsibility 3: Preventive Maintenance

1. Performing Monthly/Quarterly/Yearly PM
2. Validating the existing patches and recommending the new versions to the customer’s servers
3. Scheduling maintenance activity like Patch update, firmware upgrades, troubleshooting issues
4. Checking backup/restore, logs, and managing PM reports accordingly.

Responsibility 4: Credential Management

1. Doing latest certifications as per vendor requirements

Responsibility 5: Documentation

1. Maintaining Customer’s Login credentials and IP details
2. System Details collection of Existing and New Customers

Skills and Experience:

• 2-5 years of project & Support in experience of Avaya Telephony Field is required. Knowledge on networking is a plus.
• Good- knowledge of industry best practices on Avaya Unified Communications, call Center (Legacy and new version’s) and Networking deployments.
• Knowledge on UC, CC deployment best practices and standards of Avaya Aura 6.x, 7.x, 8.x10.x.
•  Knowledge on UC, CC support best practices and standards of Avaya Aura 6.x, 7.x, 8.x10.x.
• Knowledge on Banking business project process and procedures is a plus.
• Good organization, coordination, and documentation skill set is required to maintain project schedules, service delivery-SLA and project budgets.
• Knowledge of networking and routing would be plus.
•  Knowledge on network, server Storage, Virtualization, and other Infrastructure Solutions is a Plus.
• Strong computer skills including Microsoft Office (Word, Excel).
• Strong written, verbal and interpersonal communication skills.

Education and Certification:

Bachelor’s degree in Engineering or similar field is required.
Recommended to have ACSS-Avaya Certified Implementation Specialist & ACIS-Avaya Certified Implementation Specialist
on :

1.  Avaya Messaging Support.
2. Avaya Aura Communication Applications Implement.
3. Avaya Aura Communication Applications Support.
4. Avaya Meetings Server Support.
5. Avaya Aura Core Components Implement.
6. Avaya Work Force Management.

Competencies:

1. Communication
2. Teamwork
3. Adaptability
4. Problem-Solving
5. Time Management
6. Learning Curve

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